Sarajevo, Bosnia and Herzegovina
Job Description
Project Context and Scope
According the Law on Foreigners and the Law on Asylum, and a series of by-laws, the Information System of Migration (ISM) has been established in the MoS. The ISM consists of four modules: residence, border, visas, and asylum. It is used by over 1000 end-users, available at all border crossings, all diplomatic-consular representations of BiH, all organizational units of the Service for Foreigners Affairs, the Sector for Asylum, and the Migration Sector within the Ministry of Security of BiH, as well as police agencies in BiH, and the Intelligence-Security Agency. Currently, a complex process is underway to establish a biometric identification system for foreigners within the ISM. This integrated system is designed to address the challenges and meet the needs of timely and functional monitoring of the mentioned processes through innovative technical solutions.
Ministry of Security of Bosnia and Herzegovina aims to enhance and expand existing ISM system with its biometric component. In this regard, an expert working group has been established with the following tasks:
- Analyse user requirements for the ISM system with its biometric component;
- Develop and harmonize the technical specification of necessary equipment, software, licenses and related services;
- Coordinate the phase of enhancing and expanding the ISM system with its biometric component;
- Submit the final technical documentation to IOM by December 31st 2025.
To support the implementation of these tasks, a consultant with proven experience in government biometric identification systems is required.
Such a consultant should provide expert and advisory support to ensure that the design, documentation and implementation are in line with international biometric standards, EU data protection regulations and reliable/modern IT architecture principles.
Responsibilities
Tasks to be performed under this contract
- Perform a comprehensive analysis and assessment of individual user requirements and operational workflows according to the requirements of the working group;
- Collect necessary written materials about available solutions on the market based on the requirements and instructions of the working group;
- Provide the required recommendations and opinions regarding the concept of improving the ISM system and its biometric component;
- Provide expert assistance and support during the preparation of technical specifications for the necessary equipment and biometric components;
- Deliver written explanations and opinions at the request of the working group;
- Assist during the preparation of various progress reports.
Performance indicators for the evaluation of results
- Assessments, recommendations and explanations were delivered in a timely manner;
- Assessments, recommendations and explanations were written in a clear, comprehensible and applicable manner and accepted by the Working Group;
- Assessments, recommendations and explanations are provided in accordance with best practices, relevant standards and GDPR compliance;
- Help with the preparation of various reports was provided in a high quality and adequate manner, with the help of available MS tools, presentations and the like.
Qualifications
Education
- Completed degree in Information Technologies or Electric Engineering in field od Informatics. or a similar degree with a minimum of 240 ECTS credits.
Experience
- Over 7 years of progressive experience in the field of automatic biometric identification of person through fingerprint or facial images (AFIS system);
- Over 5 years of experience in dactyloscopy and working with AFIS system;
Skills
- In-depth understanding of technical documentation standards in public-sector processes;
- Recognized ability to analyse complex technical environments, provide strategic advice, and maintain high client satisfaction through clear communication and results-driven delivery;
- Excellent communication, leadership, and reporting skills, with proven ability to coordinate multi-stakeholder teams and deliver results under tight deadlines;
Languages
- Fluency in Bosnian/Croatian/Serbian and English (spoken and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Travel required
- Occasional travel within Bosnia and Herzegovina to stakeholder institutions as required by the Working Group.
The application must include:
- Motivation letter with a clearly expressed vision for the development of biometric identification systems and emphasized references in the field of government biometric identification systems (mandatory)
- CV with highlighted reference engagements (mandatory)
- Proof of formal education (mandatory)
- University degree in Information Technologies or Electric Engineering in field od Informatics. or a similar degree with a minimum of 240 ECTS credits.
- Decision, employment contract or other official document proving the necessary professional experience, i.e. work in the field of biometric identification of persons through fingerprints or photographs.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job VacanciesApply Now
Job Info
- Job Identification17485
- Posting Date10/29/2025, 09:25 AM
- Locations Sarajevo, 71000, BA
- Apply Before11/11/2025, 11:59 PM
- Degree LevelBachelors or Equivalent
- Job SchedulePart time
- Job ShiftDay
- Contract TypeConsultancy (Up to 11 months)
- Initial Contract Duration2 months
- Vacancy TypeConsultancy
- Recruiting TypeConsultant
- GradeUG
- Alternative Required Language 1English
- Alternative Required Language2Bosnian
More information here